Questions, Answered.

Everything you need to know thoughtfully put together.

  • What is included in a HAVN Intimacy Kit?

    Each kit includes four essentials: a premium condom (latex or non-latex), a single-use water-based lubricant sachet, a cleansing wipe, and breath mints.

  • What's the difference between Latex and Non-Latex condoms?

    Latex condoms are the most common and offer excellent reliability when used as directed. Non-latex options are made for people with latex sensitivity or preference.

  • What's the difference between Water-Based and Silicone lubricant?

    Water-based lubricant is versatile, easy to clean, and compatible with latex condoms. Silicone lubricant tends to last longer; always check the label for condom compatibility.

  • How do I choose the right size?

    Condom sizing is about comfort and fit. If you are unsure, start with a standard fit and adjust based on feel.

  • Are HAVN kits discreetly packaged?

    Yes. Outer shipping is neutral and unbranded where possible. The kit is designed to look modern and minimal.

  • Are the condoms tested and safe?

    HAVN components are sourced and labeled to meet rigorous quality standards. Always read instructions and use as directed.

  • How long do the kits last?

    Unopened, check expiry dates on each component. Once opened, use single-use items right away. Store in a cool, dry place.

  • Can I subscribe and save?

    Yes, where Subscribe and Save is available on a product, you can choose a delivery rhythm that works for you. You can manage or cancel subscriptions from your account.

  • Can I return my order?

    We want you to be happy with HAVN. See our Shipping and Returns page for eligibility, timeframes, and how to start a return.

  • Is HAVN inclusive?

    Yes. HAVN is built for every body, every identity, and every kind of connection. Our kits and messaging are designed to be welcoming and stigma-free.

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